Learning about third-party multi-factor authentication apps
The multi-factor authentication (MFA) feature in our Onvio applications is compatible with many popular Time-based One-time Password (TOTP) multi-factor authentication apps, such as Google Authenticator and Microsoft Authenticator. The third-party authenticator option is intended for those firms who are already using another vendor's MFA app to secure their data.
Because these are third-party apps, they do not provide push notifications when you sign in to our products. To take advantage of push notifications and the one-touch access they provide, download the Thomson Reuters Authenticator mobile app.
Enable multi-factor authentication with a third-party authenticator app
To log in to an MFA-enabled account with a third-party MFA app, complete these steps.
- Enter your username and password on the Onvio login screen as you normally would.
- When prompted to verify your account via MFA, use the third-party authenticator app to generate a numerical code.
- Enter the numerical code in the Onvio login screen.
Thomson Reuters cannot provide support for any issues experienced with third-party mobile apps. For assistance with a third-party app, consult your qualified IT professional or contact that company's support team.
For more information about evaluating potential MFA solutions, see Determine which multi-factor authentication option is right for you.